Privacy Policy

This Privacy Policy regarding personal data (hereinafter referred to as the “Policy”) applies to all information that “Grifon” Guest Rooms and Apartments (IE Voronov, TIN 78257526153, OGRN 307784708800500, registered address: 4-6-8 Bolshaya Konyushennaya St., St. Petersburg, 191186, Russia) may obtain about users while they use the website https://grifonhotel.ru/.

Using Our Website, Booking Rooms, and Newsletter Subscription

You may use our website without providing any personal information, meaning anonymous browsing of our offerings is possible. You can access pricing information, service descriptions, and view our special offers. To successfully book rooms for specific dates, we will require contact details to send you a confirmation and enable you to use our accommodation services. IE does not store or transfer guests’ personal data to third parties, except as required by Russian legislation.

By using the website, users unconditionally agree to this Policy and the terms of processing their personal data. Consent is expressed by checking the appropriate box during registration, booking, or newsletter subscription. If users disagree, they must discontinue using the website.

1. Users’ Personal Data

1.1. Collected Data

The website processes the following personal data:

• Provided by users:
  • Last name, first name, patronymic;
  • Email address;
  • Phone number;
  • Employer details (when booking rooms for business travelers on behalf of legal entities).
• Automatically collected:
  • IP address;
  • Cookie data (can be disabled in browser settings);
  • Browser and device information;
  • Session duration and timing.

1.2. Limitation of Liability

This Policy applies only to the website https://grifonhotel.ru/. We do not control and are not responsible for data processing on third-party websites, even if accessed via links on our site. Such sites may collect or request additional personal information and perform other actions.

1.3. Data Accuracy

Generally, the website does not verify the accuracy of personal information provided by users or monitor their legal capacity. However, https://grifonhotel.ru/ assumes that users provide accurate and sufficient personal information in the website forms and keep this information up to date.

2. Purposes of Personal Data Processing

Data is used for:

• User identification under agreements;
• Service provision (booking, support);
• Communication (notifications, responses to inquiries);
• Website analysis and improvement;
• Compliance with Russian legal requirements.

3. Third-Party Data Sharing

Personal data is not shared with third parties, except:

• With user’s explicit consent;
• To fulfill agreements (payment systems, delivery services);
• When required by Russian authorities (under legal procedures).

Categories of third parties:

• Payment systems (Mir, Russian Standard Bank, Paykeeper, etc.);
• Service providers (transfers, delivery);
• Russian government agencies.

4. Data Retention and Deletion

Personal data is stored in a form that allows identification no longer than necessary for processing purposes, unless otherwise stipulated by federal law or agreement. Upon expiration, data is deleted or anonymized.

5. Data Protection Measures

Security measures include:

• SSL encryption for data transfer;
• Password protection with regular updates;
• Restricted access (only authorized staff with NDAs);
• Regular vulnerability assessments.

6. User Rights

Users may:

• Modify or update their personal data;
• Withdraw consent for processing (via email to info@grifonhotel.ru).

Request processing time: up to 30 days.

7. Policy Changes

• The Administration may modify this Policy. New versions take effect upon publication on site.

8. Contact Information

For data processing inquiries:

• Phone: +7 (812) 315-49-16
• Email: info@grifonhotel.ru

This Policy is governed by Russian legislation.